We will happily exchange or refund your purchase within 14 days from the date of an in-store purchase or from the date an on-line order was fulfilled.
Products must be in their original condition, and your return for exchange or refund must be accompanied by your original paper or digital receipt. We cannot honor returns for refund or exchange without their respective original paper or digital receipt.
Additionally, we will not accept returns for refund or exchange outside of the 14 day policy window.
The following items are non-returnable
- "FINAL SALE" items and FRIDAY DROPS are not eligible for return or exchange
- Goorin Bros. gift cards, both physical and electronic, are non-refundable
You may return your Goorin Bros. purchase to our online store, or in-person to any of our Goorin retail store locations, for exchange, refund or store credit.
You may complete an RMA for your online return or exchange via the following link:
Please do note that we do require an RMA. Any returns sent back to our warehouse without an RMA may not be processed.
- Any shipping charges are non-refundable unless return is due to damaged or defective product.
- Any store purchases made with cash in-person will be refunded to an electronic gift card when returning online.
- All international sales are final. We currently cannot accept returns on international purchases under any circumstances.
- Limited items, as noted, may be excluded from standard returns.
Goorin Bros. Manufacturer Guarantee
Any products determined valid by Goorin Bros. to be defective in manufacturing or materials may be exchanged within 1 year of purchase when accompanied by the original paper or digital receipt. Goorin Bros. guarantee does not cover ordinary wear and tear, or damage caused by improper use or accidents.
Goorin Bros. and Authorized 3rd Party Retailers
Goorin Bros. online and in-store purchases cannot be returned to any Goorin Bros. authorized 3rd party retailer, and we cannot accept returns, online or in-store, of items purchased from authorized 3rd party retailers.
Hours of Customer Care Service:
Monday - Friday : 6am - 5pm
Saturday and Sunday : 8am - 3pm
All times are Pacific Standard Time
For futher assistance email firstname.lastname@example.org or submit a request here. Customer Service hours:
- Monday - Friday: 6am - 5pm PT
- Saturday, Sunday: 8am - 3pm PT