In the event your package is damaged/incorrect, not received, or appears to be lost in transit. Please contact customer support as soon as possible: firstname.lastname@example.org Our team will be happy to help.
Claims must be received via email with regards to the following time-frames:
- Package not received, but noted as delivered by the carrier - 5 days from date of delivery noted on tracking.
- Package received damaged or incorrect - 5 days from date of delivery noted on tracking.
- Package lost in transit - Within 15 days of last tracking update.
If a claim is not received via email within the allotted time-frame, your claim may be denied and Goorin Bros will not be held responsible.
*Goorin Bros is not responsible for stolen packages once confirmed delivered. If package theft is a concern to you, you can typically request a hold for pickup directly with the carrier or leave them a note.
For futher assistance email email@example.com or submit a request here. Customer Service hours:
- Monday - Friday: 6am - 5pm PT
- Saturday, Sunday: 8am - 3pm PT