If an item is received damaged -
You may setup a replacement exchange right online here: GOORIN BROS. RETURNS and EXCHANGES
In the event your item is received damaged or defective and you need assistance outside of the standard return/exchange procedure please contact us within 5 days of receipt to inform us of the issues.
*Please note that we do require pictures of any damage to determine next steps in this case.
For futher assistance email email@example.com or submit a request here. Customer Service hours:
- Monday - Friday: 6am - 5pm PT
- Saturday, Sunday: 8am - 3pm PT