If an item is received damaged -
You may setup a replacement exchange right online here: GOORIN BROS. RETURNS and EXCHANGES
In the event your item is received damaged or defective and you need assistance outside of the standard return/exchange procedure please contact us within 5 days of receipt to inform us of the issues.
Please note that we do require pictures of any damage to determine next steps in this case.
For futher assistance email email@example.com or submit a request here. Customer Service hours:
- Monday - Friday: 6am - 5pm PT
- Saturday, Sunday: 8am - 3pm PT